Head of Customer Experience
Jamel Richardson is the Head of Customer Experience for Switchboard Sales. He is a CPG brand expert with over a decade of experience at major U.S. manufacturers.
Prior to his role at Switchboard Sales, Jamel was a Senior Brand Manager at ConAgra Foods leading pipeline strategy, new product introductions and manufacturing optimization for a varied portfolio of $248MM in net revenue. Before ConAgra he was Sr. Assistant Brand Manager & Multicultural Lead for Procter & Gamble (P&G). While at P&G Jamel worked on new product introduction, shopper segmentation, brand sponsorship, and shopper-focused experiential events.
Jamel holds a BA in Chemistry / Chemical Engineering from Hampton University and an MBA from the Stephen M. Ross School of Business at the University of Michigan.