Welcome to the inaugural “Impact of E-Negotiation” newsletter!
This newsletter will cover some of the most important news and trends that affect the CP to Retailer buying/selling relationship, as well as how e-negotiation plays a role. Our goal is to make the newsletter impactful to all entities in the space – CPGs, Retailers, Brokers, and Distributors – and cover topics that are relevant to all levels of an organization.
Despite numerous IT investments in servicing the retail supply chain, syndicated POS, CRM and TPM/TPO, consumer products (CP) companies are still selling the most expensive way possible. They are stuck using Excel and long email chains as well as completing multiple portal entries to communicate pricing, product, promotional and placement details and recommendations to their customers for each and every offer or new product opportunity. This archaic cycle eats away as much as 65% of a salesperson’s time every week.
We're excited to announce that Switchboard has going live with a new help desk system! Users can now submit tickets, research our forums and knowledge base, and suggest product enhancements. Over time we will be adding more content to help users with onboarding and best practices. But as of today users can take advantage of our new capabilities and existing articles in one of three ways:
We look forward to engaging more with our customers through our new support platform!
We're happy to announce that our new website has gone live! There is now significantly more information available about Switchboard, who we are, our solutions, and news about the company. We're excited about this new format and the ability to reach new companies in our space. (Our production site -- for customers -- is still using the same great platform as before, and can be accessed via the "Login" link at the top of each page.)
There will be continual updates to the content and features of the site. And if you have any suggestions please let us know!